Last updated: 22 October 2026
LodgeDesk is a property management CRM platform operated by LodgeDesk (lodgedesk.io). We provide hotel and lodge management software to hospitality businesses across Africa. If you have any questions about this policy, contact us at support@lodgedesk.io.
We collect the following types of data:
**Account data** — Your name, email address and password when you sign up.
**Hotel data** — Hotel name, address, phone number and other details you enter in Settings.
**Guest data** — Names, email addresses, phone numbers and reservation details of your hotel guests. This data belongs to your hotel and is stored on your behalf.
**Usage data** — How you use LodgeDesk, pages visited and actions taken. We use this to improve the product.
**Payment data** — We do not process or store payment card information.
We use your data to:
We do not sell your data to third parties.
Every hotel on LodgeDesk operates in a completely isolated data environment. We use row-level security (RLS) on every database table, meaning no hotel can ever access another hotel's data.
All data is encrypted in transit using TLS. Our database is self-hosted on a dedicated server with firewall protection and regular backups.
We retain your data for as long as your account is active. If your trial expires and you do not upgrade, your data is retained for 30 days before deletion. You can request a full export of your data at any time from Settings > Export Data.
LodgeDesk uses the following third party services:
**Supabase** — Database and authentication.
**Resend** — Transactional email delivery.
**Cloudflare** — DNS and tunnel services for secure infrastructure access.
You have the right to:
To exercise any of these rights, email us at support@lodgedesk.io.
We use essential cookies to keep you logged in. On our public website (not inside the app) we also use the Meta Pixel, an advertising cookie from Meta Platforms, to measure which of our Facebook and Instagram ads lead to demo requests and sign-ups. When you request a demo or create an account, we also send Meta a record of that action from our own servers, with your email address and phone number scrambled (hashed) first so they cannot be read. We also remember which link or ad brought you to us so we know where our customers come from. You can decline advertising cookies using the cookie banner on lodgedesk.io, and if your browser sends a Global Privacy Control signal we treat that as a decline. Declining stops both the Pixel and the server-side records.
LodgeDesk is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children.
We may update this policy from time to time. We will update the date at the top of this page and notify active users by email for material changes.
Email: support@lodgedesk.io
Website: lodgedesk.io